Resolving Disputes & Ensuring a Fair Auction Experience

Disputes can happen in any business, but how they’re handled defines a company’s reputation. At Holbert Auctions & Antiques, we follow a clear, ethical process to resolve issues quickly and fairly.

Our Dispute Resolution Process:

1. Listen First: We give every customer the opportunity to explain their concern fully—whether it’s about an item’s condition, a payment issue, or a bidding dispute.

2. Investigate Thoroughly: We review auction records, consult our terms and conditions, and gather all relevant information.

3. Consult Documentation: Our contracts and published terms provide clear guidance on dispute resolution (see a sample: NAA Auction Terms).

4. Ethical Resolution: We aim for solutions that are fair to all parties, prevent harm, and uphold our reputation for integrity. This may include refunds, adjustments, or mediation.

5. Continuous Improvement: Every dispute is a learning opportunity. We update our processes and training to minimize future issues.

Why This Matters:
A fair, transparent auction builds trust and encourages repeat business. We encourage customers to reach out with concerns—our goal is always a positive outcome.